Policies, Terms, and Conditions

DUE TO A SYSTEM-WIDE CHANGE AND UPGRADE, WE ARE NO LONGER ABLE TO ADD ADDITIONAL ITEMS TO ORDERS, CHANGE, CANCEL, OR SWAP ORDER ITEMS, COMBINE MULTIPLE ORDERS, OR ADD RETAIL ITEMS TO WHOLESALE ORDERS OR WHOLESALE ITEMS TO RETAIL ORDERS.

Returns/Refunds Policy

Please choose carefully when purchasing merchandise, as there are specific conditions that apply when returning merchandise.

Refunds & exchanges will not be provided after delivery has occurred unless the item is proven to be faulty or does not match the description provided. If you intend to return goods, you must notify us by e-mail immediately at hello@threadsandmore.com, stating the reason for the return. Refunds and exchanges will be at our sole discretion. Shipping & handling charges are not included in refunds or exchanges. Refunds will only be credited to the same credit card used in the original purchase.

All items must be returned within 30 days of purchase in their original condition; undamaged, unopened, and unused. Damaged or missing goods must be reported within 48 hours of delivery.

All returns must be accompanied by:

• Customer Name
• Customer Shipping & Billing Address
• Customer Phone Number
• Customer Email Address
• Copy of Invoice

Please send all returns to: Threads and More
Attn: Returns Dept.
3755 Boettler Oaks Dr. Suite B
Uniontown, Ohio 44685

Goods must be returned to us at your cost prior to any refund or exchange taking place. You incur return shipping costs on exchanged items. A 15% restocking fee of the total amount will be applied on all returns, except if the error is clearly ours. A proof of ID may be requested and this ID must match the details provided at the time of purchase. All returns must be insured for the full value of the contents. Threadsandmore.com is not responsible for uninsured packages. All original packaging must be returned. We cannot accept the return of CDs, patterns, or books due to copyright law. All sales are final for kits, fabrics, books, patterns, CDs, wool punches, specialty, promotional, and sale items. Please note downloadable patterns can take up to 20 minutes to be delivered to your inbox, and links expire 6 days from initial purchase. All sales of digital downloads are final.

Consignment Orders

Consignment orders must be prearranged and returned in the condition sent. Individual terms will be discussed prior to the shipping of these orders. A 15% restocking fee of the total order will be applied to all returned consignment goods. Returns of consignment goods must be received in a timely manner, but no later than 2 weeks after the event. The consignee will be responsible for any loss of or damage to merchandise and all shipping-related costs. A final invoice will be sent within 2 weeks of receiving the return of consignment goods and must be paid in full within 7 business days.

Special Orders

Payment in full is required at the time the order is placed. There will be no refunds or exchanges accepted on any or all special/specialty orders.

Cancellation Policy for Classes and Events

Cancellation fees reflect the cost of registration, staff, instructor contracts, material acquisitions, and other services. This policy applies to all registrants, regardless of the reason for canceling. We encourage you to consider our cancellation policies before registering for classes.

If you need to cancel your registration, you have the following options:

• Transfer: Registrants who cancel their enrollment in a workshop held in our Ohio studio may make a one-time transfer to any other workshop held in our studio. Transfers may be made either in the current workshop season or any workshop in the following year. Transfers must be made more than 30 days prior to the workshop and are subject to a 5% cancellation fee.

• Refund: If you prefer not to transfer your workshop registration, the following fees apply:

  • More than 60 days prior to the workshop: refund of your deposit minus a 20% cancellation fee.
  • Less than 60 days prior to the workshop: no refunds will be issued.

• Redirect: Registrants are able to send someone in their place into the workshop for no additional fee. In this case, no refunds will be issued, and payment arrangements are the responsibility of the original registrant if needed.